Frequently Asked Questions

Till is an app and debit card platform for kids that helps them become smarter spenders. It enables parents to easily send kids money and kids can spend everywhere a Visa card is accepted. Each transaction on Till builds confidence and skills for kids to navigate expenses once they leave home, without having to run back for help.

Till improves how Tour Directors distribute money to students during tours. Instead of receiving cash, money will be sent directly to traveler's Till cards.

When you sign up for Till, your student will be added to their trip group on Till, in addition to having access to other great Till features.

With Till, you’ll also have the ability, as a parent, to send funds to them while on-trip for extra expenses (like souvenirs!) right from the Till app!

Rest assured, Till is an easy to use, safe, and secure way for students to manage on-trip spending while giving parents visibility and assurance of their student's financial status during their time away from home.

It happens! First off, no worries -- students or parents can simply freeze the card and report it as lost or stolen in the app and a new card will be issued.

As far as the trip goes, we’ve got your student covered. At any point during the trip, the Tour Director can assign your student a card for temporary use while on the trip.

For more details, checkout How do I report a card as lost or stolen?

Yes! Students that have a Till account set up before their trip will be able to continue using their card and account following the trip.

There are no additional costs or fees for continued use.

No. Tour Directors will not be able to see any of your student’s details or interact with your student's account beyond sending funds for lunch (if lunch is included on the tour). You as the parent will have access and your student will be responsible for keeping track of their available balance.

No. As soon as the trip has ended, the Tour Director will no longer be able to send your student money.

No, Group Leaders and chaperones do not need to sign up for Till at any point. At the beginning of the tour, the Tour Director will assign them a Trip Card for temporary use during the trip.

Family account owners and admins are responsible for providing their SSN. Your SSN helps us verify that it's you and not someone trying to steal your identity.

Don't worry! We don’t check your credit. We use the latest and best encryption technology to keep your data private and secure here at Till.

Till is fee-free. We do not charge any subscription fees (monthly, yearly, transactional, etc).

The Till app and debit card were designed specifically with kids and families in mind. Safety and security is a top priority for us. To learn more about how we handle personal information, see our privacy policy. If a kid’s card is lost or stolen, it can be frozen instantly in the app. Since parents receive notifications for all card transactions, you will see quickly if there is strange activity happening with the card. Also, Till accounts are FDIC insured up to $250,000 per depositor through Coastal Community Bank, Member FDIC.

We get it! Feel free to reach out to us by any of the following ways:

📲 +1 (424) 377-8615

💻 ef@tillfinancial.io