Frequently Asked Questions

Till is an app and debit card platform for kids that helps them become smarter spenders. It enables parents to easily send kids money and kids can spend everywhere a Visa card is accepted. Each transaction on Till builds confidence and skills for kids to navigate expenses once they leave home, without having to run back for help.

Students using their Till card do not pay any foreign transaction fees when they make purchases with their Till card for the duration of their respective ET tour. Please note that foreign ATM withdrawal fees are not covered.

Till can be used at any ATM that accepts Visa (accepted in 200+ countries). Please note that foreign ATM withdrawal fees are not covered.

At this time Till cards can’t be used in Turkey and Bosnia.

It happens! First off, no worries -- students or parents can simply freeze the card and report it as lost or stolen in the app and a new card will be issued.

For more details, checkout How do I report a card as lost or stolen?

Yes! Students that have a Till account set up before their trip will be able to continue using their card and account following the trip.

There are no additional costs or fees for continued use.

Family account owners and admins are responsible for providing their SSN. Your SSN helps us verify that it's you and not someone trying to steal your identity.

Don't worry! We don’t check your credit. We use the latest and best encryption technology to keep your data private and secure here at Till.

Till is fee-free. We do not charge any subscription fees (monthly, yearly, transactional, etc).

The Till app and debit card were designed specifically with kids and families in mind. Safety and security is a top priority for us. To learn more about how we handle personal information, see our privacy policy. If a kid’s card is lost or stolen, it can be frozen instantly in the app. Since parents receive notifications for all card transactions, you will see quickly if there is strange activity happening with the card. Also, Till accounts are FDIC insured up to $250,000 per depositor through Coastal Community Bank, Member FDIC.

We get it! Feel free to reach out to us by any of the following ways:

💻 eftours@tillfinancial.io