Frequently Asked Questions
Whether you're an adult, a kid, or one of our partners, we have answers to all of your questions.
What is Till?
Till is an app and debit card platform for kids that helps them become smarter spenders. It enables parents to easily send kids money and kids can spend everywhere a Visa card is accepted. Each transaction on Till builds confidence and skills for kids to navigate expenses once they leave home, without having to run back for help.
Till is a debit card that can be used anywhere Visa is accepted. Banking services are provided by Coastal Community Bank, Member FDIC. Till accounts are FDIC-insured up to $250,000 per depositor through Coastal Community Bank, Member FDIC.
Till can be used anywhere Visa is accepted. Till’s virtual card can also be used with Apple and Google Wallets. Till cards can be used at an ATM to withdraw cash from a Till account. Till does not charge for this transaction, but ATM servicers may charge a fee for use.
Kids of any age can use Till. Family Owners must be 18+.
We don’t run your credit at any point so your credit will not be impacted by opening a Till account.
The Till app and debit card were designed specifically with kids and families in mind. U.S. residents 18 and older can sign up for Till as a Family Owner, set up a family account, and invite others to join their Till family—including kids, family, grandparents, and more. Kids who join the family are issued their own physical and virtual Till debit card. Parents can easily move money from their account to every kid added to their family—but with purpose. That means giving money for allowance, specific chores completed, and responsibilities upheld (we call them Tasks). Till encourages kids to do more than just ask for money - they can establish goals to save and spend for bigger things. At Till, we believe the journey to becoming a smarter spender is a team sport. Grandparents, aunts, uncles, or those close friends who have always felt like family can contribute to a Till kid’s goal and celebrate with them when they reach it. Over time we’ll be adding rewards from brand partners congratulating kids for their success, too.
Till is free to use — we do not charge any subscription fees, or overdraft fees.
Signing up for Till takes 5 steps and about 5 minutes!
- Download the app
- Create Account & Verify Identity: like any bank account, we need to verify your identity to comply with federal law. To do this, we need your address and Social Security Number. We don’t share this information with anyone and it is secure.
- Invite Kids & other family members
- Link & fund your Till account: we work with Plaid to make connecting with your bank easy and safe using your online banking credentials. You control how much and when money is transferred from your primary account into your Till account.
- Activate card: when your family account is all set up and you've funded your Parent Wallet, your kid's Till card will be on its way! Once it arrives in the mail, you or your kid can activate it by entering the expiration date in the app.
A kid's Till experience can be enhanced by using the Till app on a phone or tablet, but kids do not need access to the app to use Till.
The Till app and debit card were designed specifically with kids and families in mind. Safety and security is a top priority for us. To learn more about how we handle personal information, see our privacy policy. If a kid’s card is lost or stolen, it can be frozen instantly in the app. Since parents receive notifications for all card transactions, you will see quickly if there is strange activity happening with the card. Also, Till accounts are FDIC-insured up to $250,000 per depositor through Coastal Community Bank, Member FDIC.
There are a few ways for kids to receive money on Till:
Quick Gives: a one-time instant transfer of funds from the parent wallet to a kid.
Allowance: an automated recurring transfer of funds from the parent wallet to a kid.
Tasks: create a task, its frequency and the associated payment for a kid to complete. Once they mark it as completed in their app, a parent is notified and must confirm before funds are transferred.
Direct Deposit: if a kid has a job that offers direct deposit, their Till account and routing numbers can be found by tapping on their profile photo from their account screen.
Contributions: automated, recurring contributions made towards a kid’s savings goal. These can be set as a percent match to each contribution a kid makes, an interest payment (percent match to the total amount) or weekly.
Transfers: a kid or adult can transfer money between their save and spend balances. Kid-initiated transfers must be approved by an adult.
Need more help? Get in touch with our support team
